Garage Doors in Birchwood, OntarioBikes, strollersand a door that behaves.

It is a look and a record first. Small maintenance items such as lubrication, cleaning and aligning the photo eyes and tightening fasteners can be done on the spot if you wish. Anything involving spring tension, cables, drums, worn rollers or damaged sections is written up with a clear explanation and quoted as its own job, so you decide with the full picture in front of you.

Enough to bring the new section in, lay it flat, and work at both tracks and the spring shaft. Moving vehicles out of the garage and clearing a metre or two along the walls where the tracks run makes the job smoother, as does clear access to the opener and the ceiling around the spring. Sections are handled by two people and are wider than the door opening, so a clear path from the driveway helps.

Several years is typical, with the range set by exposure. A door facing south or west, a threshold that is wet and salted all winter, and a seal that freezes to the floor a few times a season all shorten the life. A shaded door on a dry slab with a wipe of silicone each autumn can go much longer. The condition of the strip, rather than its age, is what to watch.

Whether the lock is an inside sliding bar, an outside T-shaped handle with a key, or both; whether the handle turns and whether anything moves when it does; whether the key goes in and turns; whether an opener is fitted and whether it has ever run with the lock engaged; the door's material and age; and whether you hold a key. A photo of the inside of the lock is useful.

The opener is disconnected and the door clamped. The technician identifies the counterbalance type, inspects both cables, the drums, brackets, rollers, track and springs, and explains what is found. The springs are unloaded, the old cables removed, new ones fitted and set so the door is level, and the springs wound back. The door is then balanced by hand, the opener reconnected and its safety features tested while you watch.